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Telephone services

Virtual Reception with Order Processing

Telephone Answering service with Order Processing with your own friendly dedicated PAs (fixed cost including 10 calls per month then pay-per-call thereafter). Try FREE for 1-Month

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Telephone call handling with Order Processing includes:

  • A dedicated incoming line for your company
  • Calls answered by a receptionist in your company name 09:00-17:30 Mon-Fri
  • Messages relayed in real time by E-mail and/or SMS
  • Extended call handling based on call duration (see details below)
  • Escalation procedure for important or urgent calls
  • Outside Virtual Reception hours & during Public Holidays calls can be routed to a number of your choice or voicemail.
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including 10 calls £79

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(incoming calls thereafter at 89p per call; please see below for extended duration call charges)
Same day activation: Initial one-off system programming fee inc' call scripting £30

Per call - extended duration calls may include items such as:
  • Obtaining email or postal addresses
  • Logging calls & enquiries on a spreadsheet
  • Asking specific questions
  • Completion of registration/enquiry forms
  • Order/payment taking
  • Appointment/diary bookings

Extended duration charges: based on average duration
Standard calls (up to 1.5 mins) 89p per call
Up to 2 mins £1.79 per call
Up to 3 mins £3.49 per call
Up to 5 mins £4.79 per call
SMS text messages 12p per text
Long messages may require more than one text.

 
Online diary

The most professional shared, online, diary system available
Viewable by The Hot Office Front Desk for appointment bookings
Access your diary from any PC and view appointments, contacts, notes & tasks.
Annual subscription £85 per year
Returning client calls on your behalf (basic short call) £2 per call (includes call cost)

 

No security deposit if paying by credit/debit card or direct debit.

Agreement: 1 month rolling.

Payment: Virtual Reception with Order Processing package - monthly in advance.

Per call charges (over your monthly allocation), call forwarding fees & any other services used throughout the month are invoiced monthly in arrears, payment by credit card within 5 days
Payment via Direct Debit is available (Initial payment by credit card prior to service activation)

All prices subject to VAT

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"I have recommended The Hot Office to a few people now as I am so impressed with the service given by the whole team. You've exceeded my expectations. This is an expense that is well worth the investment and my accountant agrees."

Robyn West - PoGo Limited

"We have really good feedback about you from all our clients, they cannot believe that you are not sat in our showroom!; so a big thank you again."

Lynne - Sharlyn Interiors

"Thanks for all your help Sarah, I really cannot fault the service that I get from The Hot Office, it was one of the best business decisions that I have ever made."

Kerry Lillis - Citris Research

"Have just made a phone call which was answered by a call-centre service vaguely similar to yourselves. The service was appalling and made me realise yet again how wonderful Hot Office is."

Janet - Handles & Hinges

"We would just like to thank you for the great service that you are providing us with. All of the ladies, both we and our customers speak to are cheery, happy and nothing is too much trouble. You guys could teach a lot of call-centres a thing or two!"

Mark Homer - Progressive Property

"So far so good! Well in fact better than that - your ladies have taken a few calls for us today and I'm very pleased with the standard of message that is being taken. And it has actually pointed out to us just how many calls I miss in a day, Thank you"

Janet - Handles and Hinges

"I met up with Amanda Brown who left a message with you recently. She thought I'd taken on some staff. When I said no, it was my new telephone answering service, she said she was hugely impressed with you, very natural and very helpful, as if you were in my office. It's good to know that the service is doing the job I had hoped for, Thank you"

Robyn West - PoGo Limited

"I just wanted to say thank you and also how impressed I was with how you handled that very difficult client. Our clients aren't usually that difficult. I was especially happy you didn't say that you were an answering service or separate business but did say you answered the calls for us from a different location. That is very quick thinking under pressure and I am very impressed."

Lloyd - Plastic Card House

"I just wanted to drop you a quick line to say thank you so much for your help last week. Everything was perfect and it was a huge relief to know that the message taking was in safe hands it was much appreciated."

Kerry Lillis - Citrus Research

"Our company would like to express how pleased we are with our service from our telephone PAs in your St Albans centre. They are always pleasant, upbeat, patient and courteous. Our company has been overloaded and without their support our working day would be impossible. Also our customers can be very difficult sometimes and your administrators always handle them exceptionally well, Thank you."

Kian Lim - Plastic Cards Direct Ltd

"You kindly provided your Business Babysitting service for us when we go on holiday. Please could we use your excellent service once again this year on..."

Steven Smith - Smith Winborn & Rolph Lettings

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