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Telephone services

Pay As You Go Reception

Telephone Answering service in normal office hours with your own friendly dedicated PAs (one-off deposit, no fixed fee, pay-per-call only). Try FREE for 1-Month

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PAYG Telephone call handling includes:

  • A dedicated incoming line for your company
  • Calls answered by a receptionist in your company name 09:00-17:30 Mon-Fri.
  • Messages taken and relayed as they come through by either: E-mail and or SMS text (texts are charged at 12p each)
  • Escalation procedure for important or urgent calls.
  • Outside Virtual Reception hours & during Public Holidays calls can be routed to a number of your choice or voicemail.
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£1.69 per call

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Same day activation: Initial one-off system programming fee £20
Service subject to initial deposit of £30 & min fee of 30 calls per calendar month (just 2 calls per working day)

Additional features

Out of hours personalised voice-mail or announcement

Add £12 /month for each voice-mail box

Voice messages can be retrieved by dialing-in at any time or a 'new message alert' can be sent to your mobile phone which connects you directly to the message system each time a message is left for you.

Please note that the 'New Message Alert' service incurs a call charge charged at Standard BT
business rate.

Call forwarding/patching

Calls forwarded to a personal mobile or any land-line number are charged at Standard BT business rate

1-off programming fee to initiate Call-patching to personal mobile or land-line £15

Fax receipt, handling & forwarding

No monthly fee - 15p/page.

Not got a fax number? Use ours free.

Faxes can be forwarded by post for £postage +12% or scanned & emailed for 60p per page.

Holidays/Business Trips

During holidays or extended trips away from your business, special instructions can be given to reception with regards to the handling of your incoming calls during that period. Minor changes in system set-up required to handle calls during these breaks are included in the price of your package.

Non-geographic numbers

These can be arranged for you i.e. 0844, 0870, 0800 etc

Set up and 1st year rental fee £45 then £36 annually thereafter

A non-geographic number registered in your company name that can be 'directed' to any land-line in the country. Please call if you would like more information on these numbers.

Re-routing of non-geographic numbers - one off fee £25 per re-route

Cancellation of non-geographic number - one off fee £30 per number

Please note that any NGN line dormant for 3 months will become subject to £10/m charge from the carrier.

Deposit: £30 initial 1-off in advance

Agreement: 1 month rolling.

Payment: PAYG Reception package - Incoming calls invoiced monthly in arrears

Per call charges (over your monthly allocation), call forwarding fees & any other services used throughout the month are invoiced monthly in arrears, payment by credit card within 5 days
Payment via Direct Debit is available (Initial payment by credit card prior to service activation)

All prices subject to VAT

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"I just wanted to say thank you and also how impressed I was with how you handled that very difficult client. Our clients aren't usually that difficult. I was especially happy you didn't say that you were an answering service or separate business but did say you answered the calls for us from a different location. That is very quick thinking under pressure and I am very impressed."

Lloyd - Plastic Card House

"Our company would like to express how pleased we are with our service from our telephone PAs in your St Albans centre. They are always pleasant, upbeat, patient and courteous. Our company has been overloaded and without their support our working day would be impossible. Also our customers can be very difficult sometimes and your administrators always handle them exceptionally well, Thank you."

Kian Lim - Plastic Cards Direct Ltd

"We have really good feedback about you from all our clients, they cannot believe that you are not sat in our showroom!; so a big thank you again."

Lynne - Sharlyn Interiors

"Have just made a phone call which was answered by a call-centre service vaguely similar to yourselves. The service was appalling and made me realise yet again how wonderful Hot Office is."

Janet - Handles & Hinges

"I met up with Amanda Brown who left a message with you recently. She thought I'd taken on some staff. When I said no, it was my new telephone answering service, she said she was hugely impressed with you, very natural and very helpful, as if you were in my office. It's good to know that the service is doing the job I had hoped for, Thank you"

Robyn West - PoGo Limited

"We would just like to thank you for the great service that you are providing us with. All of the ladies, both we and our customers speak to are cheery, happy and nothing is too much trouble. You guys could teach a lot of call-centres a thing or two!"

Mark Homer - Progressive Property

"I just wanted to drop you a quick line to say thank you so much for your help last week. Everything was perfect and it was a huge relief to know that the message taking was in safe hands it was much appreciated."

Kerry Lillis - Citrus Research

"So far so good! Well in fact better than that - your ladies have taken a few calls for us today and I'm very pleased with the standard of message that is being taken. And it has actually pointed out to us just how many calls I miss in a day, Thank you"

Janet - Handles and Hinges

"You kindly provided your Business Babysitting service for us when we go on holiday. Please could we use your excellent service once again this year on..."

Steven Smith - Smith Winborn & Rolph Lettings

"I have recommended The Hot Office to a few people now as I am so impressed with the service given by the whole team. You've exceeded my expectations. This is an expense that is well worth the investment and my accountant agrees."

Robyn West - PoGo Limited

"Thanks for all your help Sarah, I really cannot fault the service that I get from The Hot Office, it was one of the best business decisions that I have ever made."

Kerry Lillis - Citris Research

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