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UK based Telephone Answering Service

NEW Telephone Answering App coming soon

Call Answering Video

Telephone Answering video

See us in Action!
Your own Friendly PAs

Virtual Reception

Virtual Reception

Call answering & call-forwarding
normal office hours

24/7 Virtual
Reception

24hr Virtual Reception

Call answering 24 hours a day,
7 days a week, 365 days a year

HotCall Packages

HotCall Packages

Fixed cost packages including 50,
100, 200, 500 & 1000 calls /month

Call Answering with
Diary Management

Call Answering with Diary Management

Telephone answering with diary
management and booking services

Holiday Cover

Holiday Cover

Telephone cover for holidays
or business trips

Call Answering with
Order Processing

Call Answering with Order Processing

Call answering with full order &
phone retail support

Pay-As-You-Go
Reception

Pay-As-You-Go Reception

No fixed term, no fixed monthly fee,
no minimum calls, just pay as you go

Common Telephone Answering Service Questions


  • Where are The Hot Office's call handlers based?
    The Hot Office's telephone staff are all based in Business Centres in the Home Counties, United Kingdom. We do not outsource our call handling to home-workers, subcontractors, students or large call-centres. Your calls will always be answered by an English speaking p.a. in a professional manner, whether it is 3pm or 3am.
  • Can you provide a full virtual office service?
    Yes, if you are interested in more than just telephone answering, we offer a full range of virtual office services. This includes business/postal address, mail forwarding, a registered office address, and more. Please give us a call to find out more.
  • Do you offer fixed call answering packages?
    Of course! Our HotCall call answering service provides a fixed number of calls included within your package each month, you just choose which call-volume package works best for your business.
  • Can you provide temporary telephone answering services?
    Yes. If you are interested in telephone answering for temporary periods, e.g. when you are away or holiday or business trips, then we can help. Our holiday cover packages are designed for this very purpose.
  • How can I be notified of messages left by callers?
    We deliver message details to you via SMS, Email and more. You choose what combination of messages works for you.
  • How does a telephone answering service work?
    We can answer your current telephone number diverted through to us or provide a new dedicated phone number for your incoming calls, which comes through to your dedicated PAs. When your line rings, the pop-up screen on our front desk then determines how the call is handled, based upon your instructions. We answer the call in your company name, just like the call was coming directly into your office, and then take all the critical details of the message and e-mail + text the details to you. Once we have answered and screened the call, we can also divert the call through to you if this is preferred for your business.

    There are a large number of different ways our flexible system can be set-up to best suit your needs. If you would like to speak to us about the full range of telephone answering options available, please give us a call on the number below.



"Our company would like to express how pleased we are with our service from our telephone PAs in your St Albans centre. They are always pleasant, upbeat, patient and courteous. Our company has been overloaded and without their support our working day would be impossible. Also our customers can be very difficult sometimes and your administrators always handle them exceptionally well, Thank you."

Kian Lim - Plastic Cards Direct Ltd

"I just wanted to say thank you and also how impressed I was with how you handled that very difficult client. Our clients aren't usually that difficult. I was especially happy you didn't say that you were an answering service or separate business but did say you answered the calls for us from a different location. That is very quick thinking under pressure and I am very impressed."

Lloyd - Plastic Card House

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