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New start hub Residential brings Client-Centred Property Management Services to Residential Blocks in Herts, Beds and surrounding areas

based at The Hot Office Harpenden

Managing Director:Fiona duCasse
Telephone: 08442 470 788

hub Residential - Revolutionary approach!


hub Residential Property Management Limited is a new independent company based at Hot Office Business Centres in Harpenden, Hertfordshire, specialising in providing a complete range of development management services to Resident Management Companies located in Hertfordshire, Bedfordshire and the surrounding areas

Founded by Bedfordshire local, Fiona duCasse who is an associate member of the Institute of Residential Property Management and who has a decade of extensive experience within the property management sector and associated service industry.

Personal & Tailored Service

hub's focus is to ensure that their residential clients receive a service that is personable, tailored to their specific requirements, practical, responsive and all provided at extremely reasonable and competitive Service Charge budgets and management fees.

Having worked for a leading property management provider for many years in a senior role, Fiona witnessed many occurrences of residents' dissatisfaction due to an often impersonal and expensive approach to the management of their buildings.

Value for Money!

Fiona explains "The most common grievance amongst residents was that they where being charged unjustifiably high Service Charges for poor and in some cases, no obvious development maintenance at all. I could only empathise with those who were paying expensive charges but continued to experience residing in blocks where communal areas were not kept clean, gardens were overgrown and unkempt and where estate areas were allowed to fall into disrepair and become dilapidated. The lack of response, impersonal call centre contact and 'faceless Property Managers' only led to anger and distrust between the managing agents and the residents".

Can-do Culture

Throughout her career Fiona grew to realise that in order to obtain complete client satisfaction, there was a necessity for change and she strongly felt that there was a need for property management companies to offer a more traditional, transparent and engaging approach to the management of their clients' developments. Where providing good customer service and ensuring residents' needs are met, are at the forefront and the central focus of the business, closely accompanied by good property knowledge and fair pricing structures.

She observed "Many of the big Property Management companies seemed more intent on keeping their larger developer clients happy and this affected the residents living in the smaller blocks and estates. They simply seemed to care about legislative bureaucracy and the demanding of Service charges without ensuring that a high standard of services and regular maintenance were being provided on site".

High Flexibility

hub offers a flexible, back to basics approach to each development they manage, whether large or small and they strive to put the resident's needs first. Ensuring that their clients' developments and external areas are pleasant places to reside in and kept well maintained at all times.

Fiona's ethos is "hub is entirely focused on the residents and their individual development needs, placing both at the centre of what we do. We offer a bespoke management style to all our clients within a very competitive fee structure. We source vetted and local contractors and believe in a hands-on working relationship with our residents and the developments that we manage. Communication is of paramount importance and that is why we pledge to respond to all calls within 24 hours and visit each development under our management at least on a fortnightly basis".

Why The Hot Office!

As a company that focuses on providing excellent service and client satisfaction at all times, Fiona was conscious that she did not wish to incur unnecessary office space overheads. Therefore The Hot Office offered an ideal solution.

Fiona is delighted with the service hub Residential receives from Hot Office Business Centres in Harpenden. Fiona explains "The Hot Office is fantastic as it allows hub to not incur any unnecessary office costs. We can add additional services as and when we require them and as our business grows. This allows hub to continue to provide an affordable service with all the benefits of a fully serviced office at our disposal.

The Hot Office is the ideal location for us and for our clients to visit. With the added bonus of free parking and a great professional and friendly atmosphere".

Simple Approach

hub Makes Changing Your Managing Agent Simple.

If you would like more information about hub and the wide range of property management services we provide, or alternatively for a free no-obligation service charge consultation and quotation then please call Fiona now and find out how hub can greatly improve your property management experience.

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Adrian Barrett - BlueSky PR

"I would like to thank you again. Both Neil and myself really appreciate our time here and would like to thank you for the positive help you have given to helping Hall Gregory in our early stages. Starting this business was very daunting for both of us and finding such a welcoming and friendly place to work has enabled us to gain our business identity very quickly."

Chris Hall - Hall Gregory

"Just wanted to drop you a quick note to say how valuable your business is to my business. Couldn't work without everything you do. .....Post collection, call answering, office space, goodies, referrals, advice and even occasional humorous banter! Deal with loads of suppliers, constantly let down, but The Hot Office does what it says on the tin, and more. Keep it up!"

Jason Dorsett - Nest Creative

"The Hot Office Business Centre provides an excellent touchdown base for our remote staff. A more practical solution than hotel lobbies as The Hot Office caters for our staff to access our network over VPN."

Martin Brown - Dage Electronic Systems

"I would like to say a big thank you to your team for the help, assistance and professionalism over the last 9-months.The services you have provided have been excellent and are ideal for a start up trying to keep costs down without compromising on the quality of service. The Hot Office has been a pleasure to deal with."

Darren Spevick - Novo Consulting

"The networking community within the Hot Office has provided huge benefits in terms of motivation and extending my knowledge of running a business. Being based there has dramatically enhanced the success of my business and is one of the best decisions I've made."

Paul Slade - Select Knowledge Ltd

"The Hot Office is the perfect environment for my business. The professional workspace and vibrant community has enabled me to develop and grow my business rapidly."

David Josephs - DJ Communications

"The Hot Office's walk-in, sit-down, start-work solution enabled me to focus entirely on winning new business which was absolutely vital to get the momentum of my new company going. 5 years from launch I now have over 600 clients and cross trading and interacting in this community has been an important part of the Tax Assist success"

Mark Fordham - TaxAssist Accountants

"I would just like to say how delightful we found the offices to work in. Light and airy and with all the mod cons!. We will be pleased to utilise the offices again in the future. PS. A huge thank you to your wonderful reception staff who were fantastically helpful"

Kerryn - Learning 4 Legals Ltd

"My business uses the Hot Office in a part-time capacity [8-days per month], which means I can be out winning business and not having the financial burden of paying for an empty office when I'm not there."

Glyn Thomas - China Imports Ltd

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Dayle Guy - Code Thirty Nine

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Adrian Barrett - BlueSky PR

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Jonathan Brill - Adroit-e Research Technologies

"The Hot Office's flexibility and affordability gave us the opportunity to move our business into a professional office environment and enabled us to get totally focused at a critical point in our companies development."

Jason Dorsett - Nest Creative

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"I get more work done in one day at The Hot Office than I do in a week at home."

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